Return Policy

We accept returns for both defective and non-defective products, subject to the conditions below.

You may submit a return request within 7 days of receiving your order. Requests submitted after 7 days from the delivery date will not be accepted.

• The buyer is responsible for all return shipping costs to our facility in Hangzhou, China.
• We recommend using a tracked shipping service and retaining your tracking number.
• Risk of damage during return transit: The buyer is responsible for ensuring the product is adequately packaged for return shipment. If the product arrives at our facility with additional damage beyond the original reported defect — caused by insufficient packaging or mishandling during return transit — we reserve the right to deny or reduce the refund amount accordingly.

• Once we receive the tracking number and can confirm the shipment is in transit to our facility, we will issue a refund to your original payment method (e.g., the same credit card or PayPal account used for the purchase) within 5 days.
• Refund processing times depend on your payment provider and may take additional time to appear on your account after we initiate the refund.
• Original shipping charges are non-refundable.

The following items or situations are not eligible for return:

• Non-defective products that have been opened, used, or are not in their original sealed packaging.
• Return requests submitted without prior customer service contact and approval.
• For defective product returns: requests submitted without supporting photo or video evidence.
• Return requests submitted after the 7-day return window.
• Consumable items (e.g., test strips, lancets) that have been opened or partially used, unless the defect existed at the time of delivery.

Orders may be cancelled only before they have been shipped. Once an order has been dispatched, it cannot be cancelled and the Return Policy above applies instead. To request a cancellation, contact us at info@wedocareu.com as soon as possible.

We accept exchanges under the following conditions:

• Defective products: If your product is confirmed to be defective, you may choose to exchange it for the same model. The exchange process follows the same steps as a defective product return (see Section 3).
• Non-defective products: You may exchange an unopened, unused product in its original sealed packaging for a different model or variant. The exchange process follows the same steps as a non-defective product return (see Section 3).
• If the exchange item has a higher price than the original, you will be charged the difference. If the exchange item has a lower price, the difference will be refunded to your original payment method.
• You are responsible for return shipping costs for the item you are sending back. We will cover the shipping cost for sending the replacement item to you.

If you have any questions about this Return Policy, please contact us: