Privacy Policy

This Privacy Policy applies to the online store operated by Hangzhou Wecareu Electronics Technology Co.,Ltd ("we", "us", "our"), accessible at https://www.wedocareu.com, including all product pages, checkout flows, and orders placed through Google Shopping or other advertising channels.

This policy specifically covers how we handle your personal data in the context of cross-border e-commerce transactions — including order processing, payment, shipping, returns, and advertising measurement. It is separate from our general website Website Privacy Policy and our Cookie Policy.

2.1 Information You Provide Directly

• Order Information: Your name, shipping address, billing address, email address, phone number, and the products you ordered.
• Customer Service Communications: Messages, emails, or chat transcripts when you contact us about an order, return, or product inquiry.
• Account Information: If you create an account, your login credentials and profile details.

2.2 Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.
• Cookies & Tracking Technologies: See our Cookie Policy for details on the specific cookies we use.
• Google Ads & Analytics Data: Conversion tracking data, click IDs, and remarketing identifiers when you arrive via Google Shopping or Google Ads.

2.3 Information from Payment Processor

When you complete a purchase, our payment processor PayPal provides us with the transaction details needed to fulfill your order — including your shipping address, email, and payment confirmation status. We do not receive or store your full credit card number, CVV, or other sensitive cardholder data. All card information is handled securely by PayPal.

We use your personal information for the following purposes:

• To process and fulfill your orders — including payment verification, packaging, shipping arrangement, and delivery confirmation.
• To communicate with you — about your order status, shipping updates, return requests, and customer support inquiries.
• To handle returns and refunds — as described in our Return Policy.
• To provide shipping services — by sharing necessary delivery information with our logistics partners (see Section 4).
• To measure and improve advertising — using Google Ads conversion tracking to understand which ads lead to purchases.
• To analyze website usage — using Google Analytics to improve site performance and user experience.
• To prevent fraud and abuse — by detecting suspicious orders, chargebacks, or unauthorized activity.
• To comply with legal obligations — including tax, customs, and export/import regulations applicable to cross-border sales.

We share your personal information only with the following categories of third parties, strictly as necessary to operate our online store and fulfill your orders:

Because we are based in Hangzhou, China, and ship internationally, your personal data will be transferred to and processed in countries outside of China — including the United States (Google, PayPal), the European Union, the United Kingdom, and your destination country (shipping carriers).

By placing an order on our website, you acknowledge and consent to these cross-border transfers. We take reasonable measures to ensure your data is protected in transit and at rest, in accordance with this Privacy Policy and applicable data protection laws.

• PayPal: Processes data under its own Global Privacy Policy, compliant with Payment Card Industry Data Security Standards (PCI-DSS).
• Google: Processes data under the Google Privacy Policy, with Standard Contractual Clauses for EU/EEA data transfers.
• Shipping Carriers: Process data under their respective privacy policies for the purpose of delivery.

We use cookies and similar technologies to operate our store, analyze traffic, and measure advertising effectiveness. The key categories relevant to e-commerce and Google Shopping include:

• Essential Cookies: Required for cart, checkout, and user authentication (e.g., ASP.NET Core authentication cookie).
• Google Analytics (_ga, _ga_*): Collects anonymous usage data to understand how visitors interact with our store.
• Google Ads Conversion Tracking (_gcl_au, _gcl_aw, _gcl_gs): Measures the effectiveness of our Google Shopping and Google Ads campaigns by tracking conversions.
• Remarketing Cookies: Allow us to show you relevant product ads on Google's network if you have visited our store.

For the complete list of cookies and how to manage them, please review our Cookie Policy.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy:

• Order Data: Retained for the duration of your order lifecycle plus 5 years for tax, customs, and warranty/return purposes as required by applicable law.
• Customer Service Communications: Retained for up to 3 years after your last interaction.
• Usage & Analytics Data: Aggregated and anonymized data may be retained indefinitely; raw analytics data is retained per Google's default retention settings.
• Account Data: If you request account deletion, we will remove your login credentials while retaining order records for legal compliance.

We implement industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted.
• PCI-DSS Compliance via PayPal: All payment card processing is handled by PayPal, which is PCI-DSS compliant. We never store full card numbers, CVVs, or other sensitive cardholder data on our servers.
• Access Controls: Only authorized personnel with a legitimate business need can access your order data.
• Regular Backups: Order and customer data is backed up securely to prevent loss.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

EU/EEA/UK Residents (GDPR)

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: Request that we limit the processing of your data under certain conditions.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent for processing based on consent at any time.

California Residents (CCPA/CPRA)

• Right to Know: Request disclosure of the personal information we collect, use, or share.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out of Sale: We do not sell your personal information. No opt-out is necessary.
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us at info@wedocareu.com. We will respond to your request within 30 days.

Our online store is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@wedocareu.com, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will provide a prominent notice on our website or send you an email notification.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer: